We guarantee you a risk-free 30-day return policy! We want you to enjoy the products you bought from us. In case you're not 100% satisfied with your purchase or you've changed your mind, no worries, we got you covered. You may replace or return new and unused products within 30 calendar days of receipt of your order. All you have to do is fill in this form and we will send you a return label after your request is being processed.
- We only offer free return for any reason within the 30-day window.
- You can still return after the 30-day window, but the shipping cost is on you unless the product is defective and still under the 2-year guarantee we will then cover all the shipping costs.
- Please note that the 2-year guarantee only applies to the original product(s) purchased. A replacement product is only under guarantee for the time period that is still remaining from the original guarantee.
- In case of product return or exchange, the product must be undamaged and in its complete original packaging and accompanied by a copy of the order/invoice. All products will be reviewed individually upon return. If the above-mentioned condition is not met, we reserve the right to reject your refund request.
- We will only refund the full amount of what you paid for the product excluding shipping cost.
- The return process might take up to 14 days (depending on your location) to be received and processed. When your return has been accepted, the replacement is usually sent out the same day and should arrive at your doorstep within 5 working days. In case of a refund, the full amount of paid product will be issued to your original payment method the same day, this could take up to 5 working days.
If you have any questions about your refund, please contact us through our contact form or email to us at firstname.lastname@example.org. Click here for return and replacement form.
Please note: You can only request a return/replacement/refund by using our return and replacement form if you are a customer of our official webshop (www.designnest.eu). Your request will be processed within 2 working days. In the case that the damage was caused by your misuse, we will not be able to compensate you. If you have bought the product from another seller, you must contact the seller directly to request a refund or replacement.