Your shipping cost depends on where you want us to deliver your order. Once you reach the minimum order amount in the zone of your shipping address, we will cover your shipping cost!

Check “Shipping & Returns Policy” for the shipping method, free shipping details by countries.

Unfortunately, no. We only ship to the EU countries below:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (excluding French overseas territories), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands (excluding Netherlands Antilles), Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & United Kingdom (excluding British overseas territories).

Our official online store in U.S.A. or find our other webshops here.

It depends on where you are. We prepare orders and ship them out daily. Orders placed after 13:00 will be shipped the next day. For Benelux orders, it should arrive between 1-3 working days, other EU countries could take 3-7 working days. 

We use PostNL for Benelux and Germany and DHL for the rest of the European countries we ship to. 

If you have purchased on this online store (designnest.eu) and wish to replace your product for another product or return your product for a refund, you may do so within 30 calendar days of receipt of your order. 

Yes. You CAN send your product back to us free of charge within the 30 day window or if the product is broken and still under 2 year warranty. 

Yes, if you need to make changes to your order please send an email to webshop@email.com with your 4 digits order(invoice) number within 1 hour after you placed an order.

Yes, please send us a message via Contact Us with your 4 digits order(invoice) number within 1 hour after you placed an order. Please use 'Cancel my order' as your subject line, thanks.

Unfortunately, no, but you can choose to receive an in-stock alert from Facebook messenger, we will notify you via FB Messenger once the product is back in stock. Let's chat on Messenger!

We usually open up pre-order for a product a month before it is available on our webshop. Expected delivery date is on the product page and is subject to change.

Sorry about that. We are adding new products from time to time. We recommend subscribing our newsletter or follow us on our social media for the latest product news. 

It is possible as an exception that the product you ordered can no longer be delivered. If this occurs, we will reimburse your payment. Of course, we will notify you promptly.

Check your spam email box. If you still cannot find your confirmation, please sent us a message via 'Contact Us'.

We accept the following payment methods:
- Credit card (Visa, MasterCard, Maestro & American Express)
- IDEAL 
- PayPal
- Apple Pay
 - Google Pay

|Type E| 

- Primarily used in Belgium, France, Poland, Slovakia, Czech Republic, Tunisia and Morocco. 

|Type F|

- Primarily used in Germany, Austria, the Netherlands, Sweden, Finland, Norway, Portugal, Spain and Eastern Europe. 

|Type G| 

- Primarily used in the United Kingdom, Ireland, Cyprus and Malta. 

Click here for a complete list of all countries that use these 3 socket types.

In theory, the PowerCube can be extended infinitely, as long as the devices you connect do not draw more than the rating specified on the product. However, we recommend you to attach no more than two PowerCubes to one mounted PowerCube.

There are 'ribbed' sides of the plug on the PowerCube Original models, which may prevent it from being plugged into some wall sockets or some power sockets. These ribs were added to meet the regulations of the Netherlands, Belgium and Germany. It is still safe to use as long as total power usage is not exceeding the current rating of 4000watts = 16A x 250V. These PowerCubes are guaranteed to be compatible with PowerCube Extendeds and Allocacoc's PowerStrips.

No, PowerCubes are not equipped with surge protector by default but it's still safe to use. If it is (depends per model/country), it will be indicated on the packaging.

Of course, the PowerCube is as safe as any other power outlets as long as you don't overload it by plugging in multiple appliances that altogether exceeding the current rating of

4000watts = 16A x 250V. Also, it is fully grounded, and all sockets come with child-proof mechanism.

Most likely your fuse is burned. This is to avoid power outage in case of current overload. Simply change the fuse located behind the cube (where the IEC port is) and it should work normally again.

You can use a 20mm 6A 250V slow blow ceramic fuse (European standard). For UK PowerCubes, make sure it is a 13A fuse that meets British Standard BS 1362.

If it still doesn't work, please contact support@allocacoc.com

No, it is not broken. The child lock/shutters need to slide open first. If you find it difficult to plug in, try 'wiggling' the plug left and right, it will push the shutters sideway and open up.

The PowerCube Remote works through obstacles and 1 layer of wall, with a maximum distance of 10m. 

The receiver in the PowerCube Remote uses approximately 0.15W in standby mode.