It depends on where you are. We prepare orders and ship them out daily. Orders placed after 13:00 will be shipped the next day. For Benelux orders, it should arrive between 1-3 working days, other EU countries could take 3-7 working days.
We use PostNL for Benelux and Germany and DHL for the rest of the European countries we ship to.
If you have purchased on this online store (designnest.eu) and wish to replace your product for another product or return your product for a refund, you may do so within 30 calendar days of receipt of your order.
Yes. You CAN send your product back to us free of charge within the 30 day window or if the product is broken and still under 2 year warranty.
If you purchased your product via an authorized third party (e.g. Amazon), you must return your product to that store.
Yes, if you need to make changes to your order please send an email to firstname.lastname@example.org with your 4 digits order(invoice) number within 1 hour after you placed an order.
Yes, please send us a message via Contact Us with your 4 digits order(invoice) number within 1 hour after you placed an order. Please use 'Cancel my order' as your subject line, thanks.
No, but you can put your email in the in-stock alert box, we will send you email once the product is back in stock.
We usually open up pre-order for a product a month before it is available on our webshop. Expected delivery date is on the product page and is subject to change.
Sorry about that. We are adding new products from time to time. We receommend subsribing our newsletter or follow us on our social media for the latest product news.
It is possible as an exception that the product you ordered can no longer be delivered. If this occurs, we will reimburse your payment. And of course we will notify you promptly.
Check your spam email box. If you still cannot find your confirmation, please sent us a message via 'Contact Us'.
If an item from your order is faulty or damaged, please fill in the Return & Replacement Form as soon as possible after receipt of item, but not later than 48 hours after delivery. We will review your request and arrange a replacement for you.
We accept the following payment methods: - Credit card (Visa, MasterCard, Maestro & American Express) - IDEAL - PayPal
All returned product is checked for faultless condition (unused and in its original packaging if the product is not broken). The refund process takes place after that and the refund amount should be reflected in your bank account within 5 working days.
• General Questions
- Primarily used in Belgium, France, Poland, Slovakia, Czech Republic, Tunisia and Morocco.
- Primarily used in Germany, Austria, the Netherlands, Sweden, Finland, Norway, Portugal, Spain and Eastern Europe.
- Primarily used in the United Kingdom, Ireland, Cyprus and Malta.
Click here for a complete list of all countries that use these 3 socket types.
Any G2 type refill ink would fit our FidgetPen. For erasable ink, you may choose Pilot FriXion.
• PowerCube Related Questions
In theory, the PowerCube can be extended infinitely, as long as the devices you connect do not draw more than the rating specified on the product. However, we recommend you to attach no more than two PowerCubes to one mounted PowerCube.
There are 'ribbed' sides of the plug on the PowerCube Original models, which may prevent it from being plugged into some wall sockets or some power sockets. These ribs were added to meet the regulations of the Netherlands, Belgium and Germany. It is still safe to use as long as total power usage is not exceeding the voltage threshold of 250V. These PowerCubes are guaranteed to be compatible with PowerCube Extendeds and Allocacoc's PowerStrips.
No, PowerCubes are not equipped with surge protector by default but it's still safe to use. If it is (depends per model/country), it will be indicated on the packaging.
Of course, the PowerCube is as safe as any other power outlets as long as you don't overload it by plugging in multiple appliances that altogether exceeding the current rating of 250V. Also, it is fully grounded, and all sockets come with child-proof mechanism.
Most likely your fuse is burned. This is to avoid power outage in case of current overload. Simply change the fuse located behind the cube (where the IEC port is) and it should work normally again.
You can use a 20mm 6A 250V slow blow ceramic fuse (European standard). For UK PowerCubes, make sure it is a 13A fuse that meets British Standard BS 1362.
If it still doesn't work, please contact email@example.com
No, it is not broken. The child lock/shutters need to slide open first. If you find it difficult to plug in, try 'wiggling' the plug left and right, it will push the shutters sideway and open up.
The PowerCube Remote works through obstacles and 1 layer of wall, with a maximum distance of 10m.
The receiver in the PowerCube Remote uses approximately 0.15W in standby mode.
This depends on the type of surface (e.g. for non-compressed solid wood, you can use wood screws 3.0 x 16mm). Please advise your local hardware store which screws to use for your surface.
You can contact us through our Contact Us page! We will be happy to assist you.