Shipping

How can I get FREE shipping?

Your shipping cost depends on where you want us to deliver your order. Once you reach the minimum order amount in the zone of your shipping address, we will cover your shipping cost!

Check “Shipping & Returns Policy” for the shipping method, free shipping details by countries.

Do you ship overseas?

Unfortunately, no. We only ship to the EU countries below:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (excluding French overseas territories), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands (excluding Netherlands Antilles), Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & United Kingdom (excluding British overseas territories).

Our official online store in U.S.A. or find our other webshops here.

How long will it take to get my order?

It depends on where you are. We prepare orders and ship them out daily. Orders placed after 13:00 will be shipped the next day. For Benelux orders, it should arrive between 1-3 working days, other EU countries could take 3-7 working days.

What shipping carriers do you use?

We use PostNL for Benelux and Germany and DHL for the rest of the European countries we ship to.

What is your return period?

If you have purchased on this online store (designnest.eu) and wish to replace your product for another product or return your product for a refund, you may do so within 30 calendar days of receipt of your order.

Are returns free of charge?

Yes. You CAN send your product back to us free of charge within the 30 day window or if the product is broken and still under 2 year warranty.

I bought your product through a third party, how do I return?

If you purchased your product via an authorized third party (e.g. Amazon), you must return your product to that store.

Orders

Can I make changes to my order (e.g. shipping address)?

Yes, if you need to make changes to your order please send an email to webshop@email.com with your 4 digits order(invoice) number within 1 hour after you placed an order.

Can I cancel my order?

Yes, please send us a message via Contact Us with your 4 digits order(invoice) number within 1 hour after you placed an order. Please use 'Cancel my order' as your subject line, thanks.

Can I order products which have been sold-out?

Unfortunately, no, but you can choose to receive an in-stock alert from Facebook messenger, we will notify you via FB Messenger once the product is back in stock. Let's chat on Messenger!

When can I expect my pre-ordered products to be delivered?

We usually open up pre-order for a product a month before it is available on our webshop. Expected delivery date is on the product page and is subject to change.

What happens when the product I ordered can no longer be delivered?

It is possible as an exception that the product you ordered can no longer be delivered. If this occurs, we will reimburse your payment. Of course, we will notify you promptly.

I did not receive my order confirmation(invoice). What should I do?

Check your spam email box. If you still cannot find your confirmation, please sent us a message via 'Contact Us'.

What should I do when the product I ordered arrived broken?

If an item from your order is faulty or damaged, please fill in the Return & Replacement Form as soon as possible after receipt of item, but not later than 48 hours after delivery. We will review your request and arrange a replacement for you.

Payment

What payment possibilities do you offer?

We accept the following payment methods:

  • Credit card (Visa, MasterCard, Maestro & American Express)
  • IDEAL
  • PayPal
  • Apple Pay
  • Google Pay

I've returned a product, when can I expect to have my refund?

All returned product is checked for faultless condition (unused and in its original packaging if the product is not broken). The refund process takes place after that and the refund amount should be reflected in your bank account within 5 working days.

General Questions

What is the difference between the socket types E, F and G?

|Type E|

- Primarily used in Belgium, France, Poland, Slovakia, Czech Republic, Tunisia and Morocco.

|Type F|

- Primarily used in Germany, Austria, the Netherlands, Sweden, Finland, Norway, Portugal, Spain and Eastern Europe.

|Type G| 

- Primarily used in the United Kingdom, Ireland, Cyprus and Malta.

Click here for a complete list of all countries that use these 3 socket types.

My FidgetPen runs out of ink. What kind of refill ink should I get?

Any G2 type refill ink would fit our FidgetPen. For erasable ink, you may choose Pilot FriXion.

PowerCube Related Questions

How many PowerCubes can be combined?

In theory, the PowerCube can be extended infinitely, as long as the devices you connect do not draw more than the rating specified on the product. However, we recommend you to attach no more than two PowerCubes to one mounted PowerCube.

What are the restrictions with PowerCube Originals in the Netherlands, Belgium and Germany?

There are 'ribbed' sides of the plug on the PowerCube Original models, which may prevent it from being plugged into some wall sockets or some power sockets. These ribs were added to meet the regulations of the Netherlands, Belgium and Germany. It is still safe to use as long as total power usage is not exceeding the current rating of 4000watts = 16A x 250V. These PowerCubes are guaranteed to be compatible with PowerCube Extendeds and Allocacoc's PowerStrips.

Are PowerCubes equipped with surge protector?

No, PowerCubes are not equipped with surge protector by default but it's still safe to use. If it is (depends per model/country), it will be indicated on the packaging.

Is the PowerCube safe to use with a power-hungry home appliances such as a microwave?

Of course, the PowerCube is as safe as any other power outlets as long as you don't overload it by plugging in multiple appliances that altogether exceeding the current rating of 4000watts = 16A x 250V. Also, it is fully grounded, and all sockets come with child-proof mechanism.

My PowerCube ReWirable stopped working in a sudden! What happened?

Most likely your fuse is burned. This is to avoid power outage in case of current overload. Simply change the fuse located behind the cube (where the IEC port is) and it should work normally again.

You can use a 20mm 6A 250V slow blow ceramic fuse (European standard). For UK PowerCubes, make sure it is a 13A fuse that meets British Standard BS 1362.

If it still doesn't work, please contact support@allocacoc.com

The plug won't go in the PowerCube‘s socket! Is it broken?

No, it is not broken. The child lock/shutters need to slide open first. If you find it difficult to plug in, try 'wiggling' the plug left and right, it will push the shutters sideway and open up.

Does the PowerCube Remote work through obstacles and walls?

The PowerCube Remote works through obstacles and 1 layer of wall, with a maximum distance of 10m.

How much stand-by power is consumed by the PowerCube Remote?

The receiver in the PowerCube Remote uses approximately 0.15W in standby mode.

Which type of screws should I use to fix the mounting dock for PowerCube Extended?

This depends on the type of surface (e.g. for non-compressed solid wood, you can use wood screws 3.0 x 16mm). Please advise your local hardware store which screws to use for your surface.

Other

Can't find answers to your questions here?

You can contact us through our Contact Us page! We will be happy to assist you.